OPERATION MANAGER

• Achievement of budgeted food sales, beverage sales, labor costs and profitability


• Timely analysis of F&B prices in relation to competition


• Public Relations and entertainment of potential and existing customers, business partners

• In cooperation with the Sales & Marketing Dept., coordinate with all large group meeting/banquet planners their specific group requirements with the services and facilities offered (proposals, contracts, estimated and actual function statements)


• Assure compliance to food (Kitchen) and beverage (bars) control policies


• Assure completion of F&B staff duty rosters while maintaining a labor cost below the % as dictated by the GM and assuring adequate and consistent levels of service

• Institute Quality Assurance Measures that guarantee consistency in compliance with food and beverage QUALITY & SERVICE standards

• Establish excellent Customer Relations Management to ensure guest satisfaction and repeat business


• Oversee staff professional attitude and adherence to Company prescribed grooming and uniform standards; teamwork relations with co-workers and management

• Responsible for continuous staff training and development

• Overall upkeeping of operational facilities in compliance with the HACCP standards.