Operation Manager

Overall Purpose:

To co-ordinate and facilitate the activities of the operational departments as designated and perform all management duties necessary to achieve an effective and profitable residence operations.

Supervision of: Operational departments consisting of:

• Resident Services Dept.

• Engineering Dept.

• Security Dept.

• Housekeeping Dept.

• F&B Dept

Key Responsibilities (Assist in overseeing the day-to-day operation of the hotel)

• Plan, direct, or coordinate the operations of Housekeeping, Resident Services, Security and Engineering Depts.

• Establish and implement departmental policies, goals and procedures.

• Assist with operational budgets to improve profitability

• Manage quality assurance for guest supplies.

• Determine staffing requirements, interview, hire and oversee the training of new employees.

• Oversee activities directly related to providing services to the guests.

• Ensure the decisions of the General Manager are carried out.

• Oversee the Breakfast Operations. Check the menus and make recommendations to the provider to ensure food quality and service are maintained.

• Supervise renovations and furnishings.

• Carry out regular inspections of the property and set target dates for rectification of defects.

• Ensure compliance with licensing agreements with authorities.

• Make sure residents have the best experience during their stay.

• Inspect apartments prior to check in.

• Deal with any complaints guests may have about their stay. Speak with guests about issues they may have and work with them toward the best resolution to the problem for both parties.

• Work directly with staff, motivating them to do the best job possible and provide great guest service to guests.

• Oversee facilities maintenance planning, scheduling and control.

• Assure safety and security procedures are adhered to.