Operation Manager

** Ocean/Air Export:
• To handle and ensure Trade Ops are executed accurately, and comply with group policies, standards, guidelines and SOPs, and comply local regulations.
• Responsible for Ocean & Air scheduling, dispatching, planning, tracking, analysis, monitor carrier/airline/co-loader quality standards.
• Receiving inquiries from trade/agents/sales/customers and follow up for booking arrangement/releasing.
• Handle Documentation (Booking, Issue HBL, SI Submission, Pre-alert, Invoice, Job Costing, AMS/ISF/ACI Filing)
• Monitor and update oversea/customer the cargo status until IT arrives at the final destination.
• Maintain good customer service relationship with customers as well as shippers
• Follow up and control subcontractors during handling shipments.
• Make reports to manager as requested.
• Other service task assigned by management.
** Ocean/Air Import:
• To handle and ensure Trade Ops are executed accurately, and comply with group policies, standards, guidelines and SOPs, and comply local regulations.
• Receving Pre-alert from oversea
• Prepare/Follow up/Handle all import document procedure (Issuing Arrival Notice, D/O, Invoice to Consignee, Manifest submission)