Operation Manager - Vung Tau

• Interacts with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community

• Assists in the development and implementation of the Strategic Plan, Marketing Plan, Budget to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability

• Ensures highest level of guest satisfaction by providing within Corporate standards quality guest services and amenities

• Manages the functions of all hotel personnel through supervision of hotel department heads

• Assists in monitoring present and future trends, practices and systems in the hotel industry and determines and ensures execution of competitive programmes as directed

• Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programmes and judicious planning and management of FF& E, as directed

• Ensures emergency procedures are practised and enforced to provide for the security and safety of guest and employees

• Identifies future potential department heads and participates in the development of their training plans

• Establishes and maintains effective internal communication and meetings structures to ensure optimum teamwork and productivity

• Establishes and maintains a prominent level of visibility and involvement in the property and in business, social and governmental communities as appropriate

• Develops recognition programmes, advertising and promotional campaigns to obtain greatest market awareness and patronage

• In the absence of the General Manager, assumes responsibilities as appropriate

• Keeps General Manager informed of any unforeseen events, which may occur in his/her absence

• Assists in selling hotel through personal involvement with all potential markets as required

• Co-ordinates functions and activities with General Manager, Regional Operation Director.

• Works with Human Resources Manager on manpower planning and management needs.

• Works with Chief Accountant in the preparation and management of the Hotel’s budget.

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

• Perform any other duties which may be assigned by the management from time to time.