Operational, Compliance & Conduct Risk Manager (Life Insurance)

1. Job PurposeTo lead and manage operational, compliance, and conduct risk activities in alignment with regulatory requirements and internal governance frameworks. This role ensures the insurance company effectively identifies, assesses, monitors, and mitigates risks related to its operations, regulatory compliance, and customer conduct.2. Key Responsibilities2.1 Operational Risk• Identify, assess, and monitor operational risks across business units.• Maintain and enhance the Risk Control Self-Assessment (RCSA) process.• Define and track Key Risk Indicators (KRIs); manage incident reporting.• Coordinate Business Continuity Planning (BCP) and operational incident reviews.• Evaluate risk implications of new products, processes, and systems.2.2 Compliance Risk• Ensure compliance with laws, MoF guidelines, and circulars on insurance.• Conduct periodic compliance risk assessments.• Monitor AML/CFT processes, STR reporting, and compliance training.• Manage correspondence and coordination with regulatory bodies.2.3 Conduct Risk• Implement conduct risk policies ensuring fair treatment of customers.• Monitor distribution practices, sales conduct, and customer complaint trends.• Lead investigations into ethical breaches or misconduct.• Support alignment of compensation, training, and policies with conduct principles.