Operations Center Manager - Quản Lý Vận Hành

1. Customer Service & Operations (50%) Partner & Service Management: Ensure smooth operations at partner centers, enabling teachers to focus on teaching. Oversee contract signing and teacher onboarding. Develop scripts and workflows for consistent service quality. Monitor teacher performance and provide feedback Center Operations: Lead the center admin team and create a positive, high-performing environment. Track attendance and tuition collection; resolve issues promptly. Host weekly check-ins with partners to review and improve operations. Manage staffing, training, and performance reviews. Align center practices with HQ standards and implement best practices Resource & Facility Management: Oversee scheduling and timesheets for admin, security, and cleaning teams. Coordinate with HR on payroll and staffing matters. Manage classroom allocation, rental payments, and operational budgeting. Class Operations:Manage class scheduling, attendance tracking, and absentee follow-up. Ensure accurate fee processing and oversee petty cash use. Handle student and parent communication related to class disruptions2. Learning Quality & Center Leadership (20%)Train and guide staff to ensure effective student learning. Monitor student satisfaction and learning outcomes. Improve the center’s academic environment and reputation for university prep. Define and track KPIs; analyze performance and report to HQ. Develop policies, programs, and processes to enhance curriculum and services. Lead staff development, mentorship, and retention initiatives 3. Growth & Strategic Development (30%)Support Business Development in partner acquisition meetings. Lead center-level recruitment strategies and referral programs. Plan and execute offline events to drive engagement. Manage social media presence to boost awareness. Build long-term strategies for center expansion and cross-center partnerships. Take ownership of sales targets and P&L management across centers.