Operations Manager - Associates Dining

Spends time in public areas observing associate-guest interaction and talking with guests, works through Heads of Department to coach associates in guest service skills as necessary.

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Maintains positive guest and colleague interactions with good working relationships.

Ensures that each cost center (e.g. Stewarding) operates with the lowest possible cost structure while also delivering on the brand promise to the guest.

Assists in the preparation of the Annual Business Plan.

Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate.

Assists in the inventory management and ongoing maintenance of operating equipment and other assets.

Monitors all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary.

Works closely with other Leadership Committee members in a supportive and flexible manner, focusing on the overall success of the Dining and the satisfaction.

Ensures that all associates are up to date with the availability of seasonal and new products on the market.

Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.