Operations Manager/ Property Manager (Lavis 18 Residence)

Scope of work: Managing and taking overall responsibility for Lavis 18 Residence, directing and planning in order to maintain and improve the operations and service quality of the respective business units.

Responsibilities

• Oversee day-to-day operations across all business units, ensuring efficient and consistent service delivery. Be instrumental in the development of new service initiatives
• Work independently to actively manage key property goals (including capital projects; customer service; refurbishment, administration)
• Assist the development of meaningful, achievable hotel/serviced apartment budgets and other short and long-term strategic goals and monitor their implementation
• Lead and manage front office, housekeeping food and beverage, admin, and maintenance teams, fostering a culture of excellence and teamwork
• Respond to audits that are completed by the company or external ones, to ensure continual improvement is achieve. Ensure all properties comply with health, safety, and regulatory requirements
• Implement and maintain operational standards across properties to ensure a seamless guest experience
• Monitor key performance indicators (KPIs) and operational metrics to drive continuous improvement
• Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action to rectify where needed
• Coach and develop the Heads of Department reporting to him/her, through objective setting and personal development, to ensure career progression and effective succession planning within the hotel and company
• Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction, ensure to maintain active floor presence on a daily basis
• Hold regular briefings and communication meetings with the HOD teams
• Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis
• Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
• Ensures core elements of the service strategy are in place to produce the desired results
• Other tasks are assigned by line manager