Operations Specialist

1. Booking & Coordination• Handle ocean freight bookings with direct carriers or agents, confirming vessel schedules and space allocation• Coordinate with warehouses, truckers, and customs brokers for cargo receiving, container loading, and customs clearance2. Documentation & System Management• Prepare and review shipping documents (Bill of Lading, packing lists, etc.) and ensure accurate system entry for shipment details• Process invoices, cost settlements, and maintain records for audit purposes• Customer Communication:- Liaise with domestic/international clients, agents, and internal teams to address shipment queries and resolve exceptions- Provide updates on cargo status and logistics timelines• Compliance & Problem-Solving:- Ensure adherence to export regulations and company SOPs- Handle emergencies (e.g., delays, documentation errors) proactively