Operator - Nhân viên trực tổng đài (ưu tiên Nam)

DUTIES AND RESPONSIBILITIES

Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. At management discretion, the direction may be given for tasks outside the scope of work described.

• Coordinate with Supervisor for arrival and departure list.

• Coordinate with boat team and AP team for boat and car arrangement.

• Ensure all arrivals and departures go smoothly.

• Coordinate with the Airline office for an updated flight schedule.

• Coordinate with Supervisor for room allocation.

• Transfer room allocation to HK and MA to check and ready villas.

• Coordinate with Butler for Guest’s departure flight ticket and confirm with the Airline office.

• -Coordinate with the concerned department (F&B, Spa, Sport Centre…) for activities availability and transfer to the Butler team.

• -Receive Guest booking (BBQ, private dinner, excursion, spa treatment…). Lock-on log book. Coordinate follow up with Butler and concerned department.

• Transfer information between Guests- Butlers – Managers- all Departments.

• Coordinate with the Butler team to make statistics of Incident report, Service Recovery, and report to Manager Team.

• Report Guest Temporary Residence to Police.

• Operator makes weekly or monthly stationery order and coordinate with butler and porter to transfer from store.

• Make daily welcome letter with GM signature and attach with resort map, spa letter, HK letter, registration card, monthly letter… to set up in arrival villa before guests check-in.

• Print daily news from online and setup at the lobby, send to Pearl Farm, Restaurant, main pool…

• Receive daily memo from Supervisor and complete the memo (update flight time, number of guests, boat transfer… and send to responsible departments and people