Mô Tả Công Việc
Mid-Level Operator will be responsible for handling a wider range of customer inquiries, resolving complex issues, and providing advanced customer support. You will also mentor junior operators and contribute to process improvement initiativesResponsibilities: • Handle complex customer inquiries, complaints, and escalations. • Provide advanced technical support and troubleshooting. • Mentor and guide junior team members. • Monitor and ensure adherence to quality standards. • Identify opportunities to improve processes and efficiency.
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Yêu Cầu Công Việc
Yêu cầu ứng viên
Requirements: 1. Experience: • Experience in a call center or customer service role, preferably in a Japanese company. • Shift work experience is an advantage • Experience with Japanese business culture and etiquette. • Experience with Japanese language software and tools2. Knowledge and Skills: • Foreign language: Fluency in Japanese, can use English is a plus • Communication Skills: Effective listening, speaking, and writing skills. • Problem-Solving Skills: Ability to analyze complex issues and identify solutions. • Technical Proficiency: Knowledge of relevant software and systems. • Product Knowledge: In-depth understanding of the company's products and services. • Leadership Skills: Ability to mentor and guide junior operators. • Attention to Detail: Meticulous attention to detail to ensure accuracy in all tasks. • Positive Attitude: A positive and professional demeanor
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Hình thức
Full-time
Quyền Lợi
Quyền lợi
Benefits: • Global working environment, Flexible working time from 7AM-9AM • 13month salary & performance bonus; review performance once a year • Attractive and highly competitive salary • Full Insurances followed Vietnamese Labor Law • Annual health check • Company Healthcare for you and your family • Working equipment provided by the company • Allowance: Certificate, Language, Lunch, Transportation, Teambuilding... • Bonuses, Gifts for Holidays, Birthday party, Company trip • Employee engagement activities • Various Training Program and Interesting Team Building Activities Working time: Full-time (Mon-Fri)
Mức lương
Thỏa thuận
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Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.