Order Management & Sales Admin Senior Executive

Position: Grohe Order Management Senior Executive Role Objective: The role is to ensure information of orders accurately, timely and aim at maximizing sales performance, and customer satisfaction, strengthening partnership with commercial partners to ensure operational excellence across Singapore Key Responsibilities:Singapore OMT Operation:● Timely and accurate sales order processing under company compliance and policy, including proactive management of backlogs and communication on status of delivery.● Providing estimated materials available date following Project request, improve products availability with Regional SCM supports according to the customer’s request date.● Following up all customer complaints with vendors, including but not limited to customer Claim defect replacement, Short shipped, Wrong Shipped and ensure that the Credit note has been issued.● Following up the whole ordering process from customer inquiry, to order placement, logistics arrangement, invoicing, delivery, and following up on outstanding payments and final payment.● Optimizing processes to speed up the work and productivity improvement to maximize customer satisfaction● Report preparation as request and documents filing