Order Processing Specialist (Merchandise)

This role is to provide services to Account Managers and external clients in Australia. Your key responsibility is to ensure our internal and external clients received exception level of services.You will take ownership of your projects, and act as a specialist to your clients, an intermediary between internal and external stakeholders to provide clients with the best services.Includes duties such as project tracking, sales support, production and administrative tasks for our merchandise requests:• Provide day to day support to Account Manager from pre-sale, order processing to after-saleservice to client.• Manage and maintain an accurate, timely and updated WIPs, product portfolio, saleprogram, inventory, quote system.• Monitor order processing after order is confirmed.• Coordinate production plan & dispatching plan to meet client’s timeline.• Day to day work with internal teams including Studio, IT, Ecommerce, Finance andWarehouse to meet timing plans of the order, sale program.• Inventory management.• Data management:o Liaise with Clients to receive full information of their customers and input the datainto system in accurate & timely manner.o Closely collaborate with Warehouse team to process customer orders and ensure thedelivery timelines are met.• Provide day to day support functions for assigned Team Leader/ Manager.