Outlet Supervisor | Giám sát Nhà hàng Coco Beach

Customer Service

• Ensures the delivery of brand promise and provides exceptional guest service at all times.

• Provides excellent service to internal customers in other departments as appropriate.

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

• Maintains positive guest and colleague interactions with good working relationships.

• Establishes a rapport with guests maintaining good customer relationships.

• Ensures Food and Beverage Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits

Financial

• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

Operational

• Ensures that minimum brand standards have been implemented.

• Ensures that all Touches of New World Phu Quoc Resort are implemented.

• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

• Works closely with other Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests..