Outsourcing Staff for Business Transaction Department - Client Service Team

Client service: • Receive/respond customers’ inquiries via calls/emails, provide guidance and send related bank forms; • Handle customer’s applications related to accounts (account opening, modifying and closing);• Conduct KYC including biometric and follow-up contact with customers for expired ID documents/ corporate documents as required by regulations;• Handle team mailing of bank/customer’s documents via counter/post mail; • Perform daily administrative tasks and assist RMs in delivering seamless customer service.Transactions Handling: • Manage FX & Time Deposit transactions; Involve in the process of customer's FX/Time Deposit transactions, and contact customers for pricing confirmation;Others: other tasks as assigned by TH/DH