Mô Tả Công Việc
Operations Management
- Ensure the Front Office operates smoothly, efficiently, and delivers the best possible guest experience.
- Supervise check-in and check-out procedures to ensure accuracy, speed, and compliance with hotel standards.
- Control room allocation, handle special requests, and monitor daily room status.
- Coordinate closely with other departments to ensure guest satisfaction.
- Manage work shifts, scheduling, and maintain presence in the lobby during peak hours.
- Oversee the operation of OPERA PMS, telephone systems, key card systems, and other supporting software.
Guest Services
- Welcome, assist, and handle important guest feedback or complaints.
- Supervise staff communication, attitude, and appearance to ensure service quality.
- Monitor and analyze guest reviews (TrustYou, Booking.com, TripAdvisor, etc.) and propose improvement actions.
- Oversee the implementation of guest loyalty programs.
- Ensure proper service standards for VIPs, repeat guests, MICE groups, and other special guests according to 5-star requirements.
Human Resources & Training
- Assist the Front Office Manager in recruitment, performance evaluation, and employee recognition or disciplinary actions.
- Develop periodic training plans on service skills, complaint handling, upselling, and communication skills.
- Conduct on-the-job training, supervise performance, and ensure staff compliance with SOPs.
Administrative Management
- Control operational costs, office supplies, and front office equipment.
- Review, update, and implement department procedures, forms, and SOPs.
- Approve Duty Manager and Night Audit reports and handle any operational issues arising.
Safety & Security
- Act as the main liaison between the Front Office and the Emergency Response Team during critical situations.
- Implement and supervise compliance with safety and security procedures in the Front Office area.
- Coordinate in handling incidents, accidents, or emergencies involving guests or staff.
- Ensure staff receive regular training on fire safety (PCCC) and emergency evacuation procedures.
Yêu Cầu Công Việc
- College or University degree in Hotel Management or a related field.
- Proficient in Microsoft Excel, Word, PowerPoint, and other relevant office applications.
- Minimum 2 years of experience as a Duty Manager or higher position in a 5-star hotel.
- Strong knowledge and hands-on experience with OPERA PMS, with good understanding of CRS and Channel Manager systems.
- Preferably with experience working in an international or global hotel brand environment.
Hình thức
Quyền Lợi
- Attractive Salary
- Meals Provided
- Housing allowance policy - Applicable to employees whose permanent residence is outside Phu Quoc
- Translation: Commuting allowance policy - Applicable to employees with permanent residence in Phu Quoc.
- Holiday and Tet Bonuses in accordance with Vietnamese labor laws.
- Annual leave as regulated by the Labor Code.
- Full Insurance Coverage – Social, health, and unemployment insurance in compliance with labor laws
- Professional Development – Training opportunities and clear career advancement paths
- Friendly Work Environment – Supportive team, open communication, and strong company culture
Mức lương
Thỏa thuận
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