PHÚ YÊN | Wink Hotel Tuy Hoa Beach |Sales Manager - Phú Yên

Working with the marketing team to form a sales plan that is strategically supported by the marketing effort

Working with the revenue team to design rate plans and advertising special promotional rates to increase bookings over need periods, and maximizing rates over high seasons

Analyzing current client base or target markets for the hotels

Leads the sales team in daily implementation of the sales strategy

Overseeing room sales department and ensure implementation of sales operational processes and procedures

Monitoring leads and contacts gathered by the Sales Executives

Maintaining proper servicing of accounts

Networking with special event planners to encourage hotel bookings

Maintaining positive relationships with clients to encourage repeat and recurring business

Devising new ways to expand the client base

Managing the growth of current database of bookers, decision makers and guests who book through the sales department

Overcoming hesitations of clients to close a sale

Overseeing distribution of marketing materials

Addressing and resolving any issues or complaints regarding sales

Ensuring Sales Team follow up payment of accounts with corporate clients who have payment terms

Performing administrative functions such as the preparation of reports on current and future group bookings, organization and filing of transactional documents; monitoring sales target achievement of sales executives; submission of proposals and contracts; and overall management of accounts

Conducting field calls to clients to identify potential business

Initiating telemarketing and sales blitz efforts and monitor and report on progress

Ensuring awareness of current market conditions and efforts of competitive set and any new entrants

Strategizing and innovating market intelligence and competitive information through marketing research and competition check

Attending to all events which maximize sales opportunities such as travel and trade shows and sales blitz

Managing relationship with the key accounts

Assuming responsibility in maintaining the relationship with key decision makers

Meeting with representatives from companies to explain the hotel’s merits and amenities

Other Responsibilities

Understanding and ensuring continued update and implementation of the relevant policies, procedures and service delivery standards of the sales department

Understanding and ensuring continued update and implementation of the human resources policies, procedures and code of discipline; while promoting management, team and cross department support, leadership, professionalism and good relations

Maintaining and promoting communication efficiency for general and work specific information, conduct of regular meetings and / or discussions on work activities, service delivery, and continuing work system improvement

Monitoring the activities of the sales executives and coordinators while providing training and coaching in implementing effective reservation procedures; monitoring and evaluating team members’ performance to improve productivity and efficiency

Performing other related duties and functions assigned by the General manager and DOS