PLM Maintenance Senior

  System Maintenance: Monitor System Services, ensure that system errors are encounter and solve before affecting business activities User Support : Provide Level 3 Support for PLM Incident Analysis: Understand and define the Impact and Severity of the issue and determine the best course of action and appropriate incident escalation. Enhancements / Automation: Research and implement improvements to optimize system performance and when there are changes in processes and requirements from product development Deployment Tasks: Validate and deploy completed development packages from the Development team Training / Documentation: Perform System testing for Release Note Create/maintain technical documentation on how to use new developments/enhancements, etc. Training will also need to be provided to PLM Operations Team Software upgrades/ Patching/ Security deployment: Upgrade software versions and identify requirements and dependencies for software version upgrades. System Implementation:Support PLM development team to roll out new PLM applications/implementations: Hardware preparation, software installation and configuration Data Maintenance: Work with business to analyse potential data discrepancies/migrations, and work on developing tools / features that can support the business with better data maintenance moving forward Project Work: Assist and coordinate various on-going projects to ensure delivery is achieved on time: Perform System configuration, support hardware installation and business education. Cross-Functional interactions: Work with key internal and third-party contacts in other IT focus areas to work on cross-functional projects.