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Mô Tả Công Việc
YOU WILL• Be responsible for the daily management, work allocation and performance evaluation of the pre-sales support team to ensure its efficient operation.• Guide and supervise team members in performing pre-sales support tasks, including customer consultation, sales opportunity discovery, product recommendation and assistance with online purchase.• Assist in formulating and optimizing pre-sales support processes and service standards to enhance customer satisfaction and sales conversion rates.• Regularly organize team training to improve members' capabilities in product knowledge, communication skills and service awareness.• Closely collaborate with sales, technical and other departments to facilitate the smooth conversion of customer sales inquiries and subsequent follow-ups.• Monitor teamwork data, conduct analysis and reporting, and propose improvement suggestions for implementation.• Maintain team morale in high-pressure environments and motivate members to achieve both individual and team performance goals.
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Yêu Cầu Công Việc
OUR IDEAL CANDIDATES:• Have 1-3 years of management experience in Customer Service position with good understanding of Pre-sales scope of work• Fluency in English is a must• Have a good understanding of the Chinese market and culture is preferred• Have the experience in Tech industry/companies is preferred• Good communication in Chinese is preferred• Be highly sensitive to data, capable of identifying problems through data analysis and proposing effective improvement measures.• Possess outstanding communication and coordination skills, team leadership abilities, and cross-departmental collaboration capabilities.• Be able to handle pressure well, remain calm in a fast-paced environment, and drive the team to operate efficiently.***BENEFITS· Salary at 100% during the probationary period · 90% contribution of the gross salary to social insurance · An employee who works at night (10 PM - 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance · 20 days leave (12 days of annual leave and 8 days of sick leave) · Training will be offered · Full working equipment will be provided Annual Health Checkup · Activities: Birthday party, Employee engagement activities.OTHERS:- Working location: Lancaster Luminaire Building, Lang Street, Lang Thuong Ward, Dong Da District, Hanoi City, Vietnam- Working time: 8am – 5am (Monday – Friday). Working time can be changed due to manager assignment
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Hình thức
Full-time
Mức lương
Thỏa thuận
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