Product Manager (Expat Only) - Tourism

1. PRIMARY OBJECTIVES:• Manage and supervise the Product Department in Vietnam to ensure the operation of the Product Department proceeds in a consistent and effective way• Research, create and launch new products and update current products to match the Easia Travel Group standard, image and value• Support and coordinate with other departments to encourage synergies, maintain collaboration with relevant departments in carrying out processes and find out what factors need to change in a timely manner2. MAJOR ACCOUNTABILITY/DUTIES:• Establish a production plan - Develop and implement a plan to improve the existing production range in an efficient, effective manner - Ensure that accurate product documents are in the database and distributed to the appropriate teams• Research and develop new products in Vietnam - Conduct a market analysis (client profile, expectations, etc) to identify gaps in the product range - Conduct an analysis of competitors products and pricing to ensure Easia is offers the most innovative and best value products - Create detailed inspection plan and goals - Develop relationships with key communities, people and suppliers needed for successful production - Conduct in-the-field research and testing - Design detailed product notes: sales notes, quotations, operations notes• Communicate Product updates - Distribute effective product updates internally (sales teams, operations teams, station offices) - Update sales offices on any new products or product changes - Inform valued agents of product updates in a timely manner - Ensure all information in the database and website is accurate and up-to-date - Work closely with local suppliers to ensure they understand the value of our products and deliver them at the highest standard - Communicate with fellow product managers to inspire creativity, reinforce Easia product goals and establish consistency across all destinations - Regular communication with Head of Product on developments in the VN offices• Monitor Quality of Products - Conduct regular product evaluations (in-the-field inspections, reviewing feedback) - Adapt successful products to various other markets - Improve existing products that are not selling well or delivering the highest quality possible - Remove products that show no potential and ensure that there are no negative impacts on our clients or valued local partners/communities when stopping sales on a product• Promote new product to the markets - Coordinate with sales teams for promote the new products to the Markets - Coordinate with sales & Marketing to create agent-specific brochure programs, inspection trips and exclusive products - Contribute to Easia's marketing team by designing and submitting quality pictures, factsheets and articles for newsletters• Supervise and Support Vietnam product teams (Hanoi, Danang, Saigon) - Conduct regular product training and operations training in each destinations - Assist in evaluation of guides and suppliers (drivers, vehicles, restaurants and hotels) in each destination