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Product Operations Engineering Senior Manager

Địa chỉ làm việc: Penang, Malaysia

Hết hạn ngày: 04/09/2023

ID: job254085

Mô Tả Công Việc

When Dell Technologies launches new game-changing products into the global market, Product Operations Engineering has a vital role to play. The team coordinates all the operational activities that enable products to be introduced and sustained successfully. It’s about making sure there is consistency between production and test environments. It’s about ensuring hardware, software and...

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Yêu Cầu Công Việc

Essential Requirements • Solid organization and planning skills • In-depth understanding of cross-functional global organizations • Strong initiative, innovation and ability to work in self-directed environment • Ability to manage team members in remote location • In-depth understanding of industry products/services and trends • Typically requires 12+ years of related experience in a professional role with a Bachelor’s degree; or 8+ years...

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5.4065013
Địa chỉ làm việc Penang, Malaysia
Ngày đăng tuyển 04/06/2023
Vị trí Trưởng phòng
Ngành Nghề Tài chính / Kế toán / Ngân hàng
Loại công việc Toàn thời gian cố định
Nhà tuyển dụng Dell Global Business Center
LIÊN HỆ HR Department
Email: [email protected]

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Senior Specialist, Client Technical Support with our Technical Support team in Penang, Malaysia. RESPONSIBILITIES assumes ownership of customer issue until resolved involving multiple inbound and outbound communications. Will own the issue and engages/collaborates with multiple resources. Acts independently with substantial latitude to determine methods and procedures on assignments, setting objectives and deciding how to proceed. Provides leadership and mentors team members to transfer skills as well as technicians in other support areas. May triage unresolved software issues according to department procedures and answers technical questions, resolves, or escalates problems. May provide weekly feedback on coaching and training events that took place during the week and how the team is progressing. May be responsible for the technical skill development of a team and evaluated on how well they perform on key performance indicators. Proactively engages the required resources to ensure the customer expectation is exceeded in a timely manner.