Project Coordinator (Merchandising Customer Service)

To form part of our team of experts in Ho Chi Minh city, we are looking for a highly motivated Project Coordinator to assist and provide the best support to our Account Manager in Australia.- Position : Project Coordinator- Level : Senior- Division : VN Sales Support- Working place : Unit D3-1, 3rd floor, Standard Factory D, Lot Va.04b located on Road 24 & 17, Industrial Park within Tan Thuan Export Processing Zone, Tan Thuan Dong Ward, District 7, Ho Chi Minh city- Working time : 6:00 am – 3:00 pm, Monday – Friday1. Role description:This role is to provide services to Account Managers and external clients in Australia. Your key responsibility is to ensure our internal and external clients received exception level of services.You will take ownership of your projects, and act as a specialist to your clients, an intermediary between internal and external stakeholders to provide clients with the best services.Includes duties such as project tracking, sale support, production and administrative tasks for our merchandise requests:- Provide day to day support to Account Manager from pre-sale, order processing to after-sale service to client.- Manage and maintain an accurate, timely and updated WIPs, product portfolio, sale program, inventory, quote system.- Monitor order processing after order is confirmed.- Coordinate production plan & dispatching plan to meet client’s timeline.- Closely collaborate with Warehouse team to process customer orders and ensure the delivery timelines are met.- Day to day work with internal teams including Studio, IT, Ecommerce, Finance and Warehouse to meet timing plans of the order, sale program.- Inventory management, in charge of stock movement/allocation to ensure inventory availability to fulfill client/customer orders.- Administration of quotations for new products development to get the best price.- Support event team to create POs for event activities, stock allocation and process sales data.- Provide day to day support functions for assigned Team Leader/ Manager.