Project Director Assistant (PMO)

About ITC  IT Consultis (ITC) is an award-winning Digital Transformation Consultancy in China & Asia, empowering Fortune 500 companies and C-Levels with the right strategy & execution playbook.  ITC was elected last year Gold Specialist Agency of the year for Greater China by the Prestigeous Magazine Campaign Asia and won several global awards.   ITC works in several industries including Luxury, Fashion, hospitality, B2B, FMCG, Governments and many more with a split revenues on China 70% and global 30%.   We partner with 500+ premium brands in various sectors, such as LVMH, Apple, Moncler, Moschino, Hublot, Omega, Maison Margiela, Marni, Stella McCartney, Shiseido, BASF, Intralox, Brandy Melville, Wellington College, AmCham, Banyan Tree, Accor, Pernod Ricard, Pirelli, Swatch Group, and many more.  Our expertise includes:  Digital Transformation & Change Management (including Digital Transformation Talent Augmentation)  CRM including Salesforce, sCRM, CDP, Data, Marketing Automation & Clienteling  Tailor-made Digital & Commerce Experiences: WeChat Mini Programs, Websites, Apps, Magento, Drupal, WordPress, Laravel  System Integration, APIs & Infrastructure Management.  About You  As a Project Director Assistant at ITC, you will step into the heart of project operations, supporting the Project Director in both strategic planning and daily team management. You’ll gain real-world exposure to how top-tier digital projects are run across departments and markets, while developing a hands-on understanding of project management tools like ClickUp and digital workflows. At ITC, you’ll be part of a multicultural, high-performing team, with mentorship and growth opportunities built into your daily work.  Project Management and Support:  Assist the Production Director with daily coordination and strategic production tasks.  Act as a point of escalation and support decision-making when the Production Director is unavailable.  Serve as a central point of contact, fostering clear and proactive communication across cross-functional teams, stakeholders, and leadership to ensure smooth transitions from presale to project delivery.  Assist in overseeing 0-to-1 delivery of CMS and eCommerce projects, including scoping, solution design, and post-launch learnings  Maintain and optimize the ClickUp project management system, ensuring all tasks, deadlines, and workflows are accurately tracked and updated.  Ensure high levels of client satisfaction, with a strong focus on maintaining excellent Net Promoter Scores (NPS) across key accounts.  Production Oversight and Workflow Management:  Oversee weekly production performance to ensure key deliverables are on track and meet internal benchmarks.  Monitor and manage team occupancy, ensuring workload is evenly distributed and all team members are fully engaged.  Support the evolution and implementation of workflow improvement initiatives.  Encourage team involvement in R&D and internal innovation projects aligned with company goals.  Quotation and Presentation Preparation:  Develop and refine project quotations in collaboration with the Production Director, ensuring alignment with client expectations and internal standards.  Review and update quotations as needed to respond to changes in project scope or client feedback.  Assist in the creation of decks and presentations to ensure alignment with project goals and brand guidelines.  Revenue Optimization and Daily Coordination:  Monitor and maintain up-to-date revenue tracking files to support operational decisions.  Identify opportunities for upselling and cross-selling within ongoing projects and coordinate with the Sales and Marketing teams.   Collaborate with the Finance team to track client payments and ensure timely invoicing.  Support the implementation and evolution of workflow improvement initiatives   Ensure team members are fully occupied, especially in complex functions like DevOps.  Encourage internal contribution to R&D or development projects that align with the company’s vision.  Production Documentation Management and Training:  Organize, maintain, and update all production-related documentation to ensure consistency and accessibility.  Assist in the creation and distribution of production schedules and reports.  Manage onboarding and training for new team members and interns, including supporting development plans and performance evaluations.  Promote the company’s and department’s vision across the team and ensure clear understanding of individual KPIs.