Project Support (Nightshift, Fluent English)

The Pre-Implementation Specialist (project support) is responsible for supporting TrueCommerce customers during the deployment process and assisting in executing quality on-time go-lives. Primary duties include organizing, coordinating, and completing project tasks as they relate to the application software, as well as training customers in the use of the product and overall application.- Working time: Mon - Fri, 10 PM - 7 AM (nightshift, on-site in the office)- Working location: Quality Tech Solution Complex, District 12As a Pre-Implementation Specialist, you will:KRA 1: Assist Customers throughout the EDI implementation process (50%)• Completes assigned tasks including, but not limited to:• Customer engagement, kick off new projects• Recertification/retesting of Trading Partner Documents• Software installation and troubleshooting• Answering customer questions/concerns via the implementation support phone line, e-mail, or chatKRA 2: Provide Training to Customers on TrueCommerce Software Products (25%)• Delivers live product training webinars on a weekly basis.• Provides one on one training to customers throughout the EDI implementation process to assist with software usage.• Provides one on one training to customers throughout the EDI implementation process to assist with Trading Partner setup; such as Trading Partner portal enrollment.• Helps to create new training webinars and training materials to assist with new customer implementations.KRA 3: Work cross-functionally to ensure customer satisfaction (25%)• Support Implementation Specialists II, III, IV with project-related duties.• Identify and communicate software and mapping issues to technology and Trading Partner teams.• Recognize and document issues or concerns uncovered during the implementation process to promote future problems from re-occurring.