Public Area Supervisor

JOB SUMMARY

• Responsible for the high standards of cleanliness in all Public Areas during shift and visits all areas frequently and in proper way during shift

JOB SPECIFIC TASKS

• Check banquet event order and VIP activity arrange work by the activity.
• Holds briefings with PA attendants and check attendants grooming and propriety.
• Check all attendants working quality and working quantity and working procedure
  
• Reports and follows up on any maintenance requirements in close co-operation with Engineering department, and ensure that they are remedied promptly.
  
• Ensures that staff uses and maintains cleaning equipment and machines in a proper way. Cleaning equipment and machine are to be stored and good working condition.
• Responsible for strict key control
  
• Discipline staff when necessary
  
• Provide one to one instruction to associate members when required
  
• Seek opportunities to continually improve guest service, by reporting guest comments
  
• Take appropriate action to resolve guest complaints
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Adhere to the hotel’s security and emergency policies and procedures
• Prepare PA daily and weekly and monthly cleaning schedule. Sent schedule to executive housekeeper to approve.