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Mô Tả Công Việc
- Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
- Logs daily events in Supervisor’s Logbook and follow-up on information reported by the other Supervisors daily.
- Raises job order to Engineering department for repair and maintenance work.
- Ensures Housekeeping Attendants also provide excellent service to internal customers as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Ensures Rooms Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.
- Works with Assistant Manager - Housekeeping to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.
- Assigns duties and responsibilities to Housekeeping Attendants.
- Conducts checks on works done by Housekeeping Attendants.
- Reports adverse guest comments.
- Reports lost and damaged items.
- Reports and follow-up on repair and maintenance work.
- Conducts checks on Public Areas, F&B outlets, offices, toilets and car park.
- Conducts checks on works carried out by Contractors.
- Ensures function rooms and toilets are clean before commencement of function.
- Ensures scheduled periodic works are carried out.
- Liaises closely with Florists regarding floral arrangement in the hotel.
- Performs pre-setup for V.I.P. arrivals.
- Ensures the punctuality and appearance of all Housekeeping Attendants, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
- Develops the skills and effectiveness of all Housekeeping Attendants through the appropriate learning.
- Ensures Housekeeping Attendants have a complete understanding of and adhere to associate rules and regulations.
- Ensures Attendants follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
- Ensures the standards as stated in the Operations Manual are maintained by Housekeeping Attendants.
Yêu Cầu Công Việc
- Must be able to speak, read, write and understand the primary language of English used in the workplace.
- High school or equivalent education required.
- Minimum 12 months of prior experience as a supervisor, required.
Hình thức
Quyền Lợi
- Insurance
- Training & Development
- Accommodation - Hoiana Staff Village
- Annual leave
- Heath checkup
- Employee shuttle bus service
- Uniform
Mức lương
Thỏa thuận
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