{Pullman Hai Phong}Guest Service Supervisor/Giám sát lễ tân

• To assist in effective payroll control through a flexible work force maximizing utilization of part time employees and close cooperation with another department in the hotel.
• To participate in the formulation of the annual operating budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the annual operating budget.
• To strictly adhere to the established operating expenses and that all costs are controlled.
• In the absence of the Front Office / Assistant Front Office Manager.
• To obtain and account for the correct room revenue.
• To ensure that all room rate, guest data is posted and correct into the hotel property management system.
• To account for all rooms related rebates for the day.
• To identify and correct any errors.
• To ensure that all room discrepancy is check and follow-up.
• To ensure that guest history is maintained accurately and up-to-date.
• To assist in the training of Front Office service ensuring that they have the necessary skills to perform their duties with the maximum efficiency.

Guest Services

• To assist the Front Office / Assistant Front Office Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following Fusion's Standards.
• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned tasks to the standard set, which is reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies.
• To assign responsibilities to subordinates implementing multi-tasking principle and to check their performance periodically.
• To maintain a pool of qualified part time employees in conjunction with the Human Resources Department.
• To implement a flexible scheduling based on business patterns.
• To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
• To assist in conducting monthly inventory checks on all operating equipment and supplies.
• To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
• To conduct daily pre-shift briefings to employees on rooms occupancy, arrival & departures, functions / event and special attention that is needed.
• To liaise with housekeeping and other related department on daily operation.
• To have a thorough understanding and knowledge of all Rooms related service and product and upsell alternatives.
• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
• To establish a rapport with guests maintaining good customer relationship.
• To ensure that the cashiering procedures are strictly adhered to