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Mô Tả Công Việc
We are looking for a technically strong Python Developer to join our dynamic operations team. In this role, you will be the first line of support for researchers and internal users by managing and resolving issues via our JIRA service desk. You will play a key role in driving operational efficiency through automation and smart tooling, ensuring timely and effective support.To help manage the flow of issues and resolve them. For the more complex issues they can then redirect to the Devops team for their handling, but the support engineer must still keep ownership;To come up with solutions to improve the efficiency of resolving issues. This would include exploring the user of bots to automate some of the common tasks, as well as to write scripts to programmatically categorize and handle the tickets in the JIRA service desk.
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Yêu Cầu Công Việc
Solid programming skills in Python with 3+ years of hands-on experience in building, maintaining, and optimizing backend systems using frameworks such as Django, FastAPI, or Flask.Familiarity with Unix/Linux environments and shell scripting.Hands-on experience with SQL and relational databases.Working knowledge of JIRA, Git, and monitoring tools such as Grafana.Strong problem-solving mindset with a proactive attitude.Ability to take ownership of issues and see them through to resolution.*Preferred Qualifications:Background in DevOps or operational support roles.Experience with web-based technologies such as JavaScript, Node.js, Django.Exposure to Machine Learning or Artificial Intelligence techniques.Familiarity with Generative AI tools (e.g., ChatGPT, Gemini) for enhancing support efficiency.Strong English communication and coordination skills.
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Hình thức
Full-time
Quyền Lợi
1. Workplace:Join a young and dynamic team with awesome international projects applying the latest technology.Working with specialists from all over the world provides you with a fantastic opportunity to expand your skill set.Culture of openness and honesty in which individuals are respected and encouraged to achieve their full potential.2. Benefits comprise:13th-month salary and attractive performance bonuses Premium Healthcare and Accident insuranceAnnual health check packageLunch allowance and Free parkingAdvanced technical, English, and soft skills training to assist your career developmentAnnual Company trip and TeambuildingEngaging monthly events: Happy Gathering, Mini Game, Birthday Celebration, Party, etc.A spacious and fully equipped pantry for your most comfortable mealtimeA wide range of sports and social activities: Football, Badminton, Running, Yoga, Tech clubs, Charity, etc.Chance to be honored quarterly and annually with recognition awards for individuals, teams, seniority, etc.Company supporting funds to ease your personal loans of Home, Vehicle, Tuition, etc.
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