Quality Assurance Specialist

Yêu cầu ứng viên 1. Experience: • Experience in a quality assurance role, preferably in a BPO/Call Center. • Knowledge of quality assurance methodologies and tools. • Experience with Japanese business culture and etiquette. 2. Knowledge and Skills: • Foreign language: Can work with clients in Japanese or English is an advantage • Quality Assurance: Strong understanding of quality assurance methodologies and standards. • Analytical Skills: Ability to analyze data and identify trends. • Attention to Detail: Meticulous attention to detail to ensure accuracy in all tasks. • Problem-Solving: Strong problem-solving and critical thinking skills• Communication Skills: Effective communication skills to provide feedback and coaching. • Cross-Cultural Understanding: Ability to navigate cultural differences and understand Japanese business etiquette. • Bachelor's Degree or Equivalent • Certifications: Relevant certifications in quality assurance or a related field.