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Mô Tả Công Việc
- Monitor and evaluate daily operations to ensure compliance with Forbes Travel Guide standards, brand standards, and internal SOPs.
- Conduct regular quality audits, spot checks, and service observations across departments.
- Identify service gaps, non-compliance issues, and areas for improvement.
- Follow up and ensure timely implementation of corrective and preventive actions.
- Proactively identify opportunities to enhance guest experience and operational efficiency.
- Work closely with department heads to implement continuous improvement initiatives.
- Support service excellence programs aligned with luxury hospitality standards.
- Promote a strong quality mindset and service culture across all departments.
- Collect, analyze, and consolidate quality-related data, audit results, and guest feedback.
- Prepare quality performance reports for Management and ExCom.
- Conduct root cause analysis and propose improvement action plans.
- Monitor trends related to guest satisfaction and service quality indicators.
- Support the implementation of Forbes-related training and service culture programs.
- Assist in developing SOPs, service standards, and quality checklists.
- Conduct quality briefings or refreshers when required.
- Act as a quality ambassador to reinforce luxury service standards.
- Coordinate and support internal and external audits (Forbes, Brand, Corporate).
- Work closely with Operations, Rooms, R&B, P&C, and other departments to ensure alignment with quality expectations.
- Track audit findings and ensure timely closure of action items.
- Other responsibilities as assigned by Manager.
Yêu Cầu Công Việc
- Bachelor’s degree in Hospitality Management, Business Administration, Quality Management, or related fields.
- Minimum 1–3 years of experience in Quality, Operations, or Service Excellence roles.
- Experience in luxury hotel/resort environment is a strong advantage.
- Exposure to Forbes Travel Guide standards or luxury brand standards is highly preferred.
- Strong knowledge of service quality and luxury hospitality standards.
- Excellent analytical, observation, and reporting skills.
- Strong communication and coordination abilities.
- High attention to detail with strong follow-up skills.
- Proficient in MS Office (Excel, PowerPoint, Word).
- Ability to work independently and under pressure.
- Fluent in English
Hình thức
Quyền Lợi
- Appealing remuneration, including service charge as revenue (100% salary and service charge during probation period)
- 14 annual leave, 2 days off per week
- Relocation, repatriation, and home leave allowance
- Accommodation, uniforms, transportation, and meals are provided
- International working environment
- Insurance as labor law
- Healthcare insurance for personnel and for the family
- 24/7 accident insurance
- Other benefits will be discussed during the interview
Mức lương
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