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Mô Tả Công Việc
- The QCI Manager is responsible for leading the Quality and Continuous Improvement process and culture within the resort.
- Directing and leading the Quality and Continuous Improvement process and culture within the Resort.
- Creating, cultivating, and leading the Quality standards, guest experience, and employee engagement strategies.
- Leading and instilling a culture of quality standards compliance, highest delivery of Guest experience, and effective training within the Resort.
- Executing the IHG GuestLove process and driving the culture throughout the entire Resort.
- Leading in the collation of data from multiple sources such as GuestLove, social reviews, guest comment cards, direct feedback, and other sources of information.
- Analyzing this data and disseminating and working with relevant HODs to propose action plans to mitigate identified issues and propose improvements for them.
- Driving Luxury Experiences to guests.
- Fully managing the Guest Service Center of InterContinental Halong Bay Resort.
- Supporting the Director of Operations to provide guidance to the Guest Service Centre.
- Being fully conversant on the Resort Guest Service Centre operations and working with the Director of Operations to oversee process, policies, and SOPs of the department.
- Leading operation support to continually review and guide renovation to SOPs.
- Developing SOPs through Process Mapping among other tools at the Resort.
- Implementing procedures which enhance the guest experience.
- Maintaining a high level of product and service knowledge and ensuring all employees meet the InterContinental Brand expectations.
- Extracting and sharing current and historical data as well as all aspects of the IHG GuestLove System.
- Driving and executing the monthly GuestLove meetings with effective action plans and improvements to be implemented as per deadline, overall results are measured and achieved.
- Driving and executing the monthly meetings with effective action plans and improvements to be implemented as per deadline, overall results are measured and achieved.
- Awarasing and driving awareness on the competition with regards to Luxury guest experience both locally, regionally, and nationally across Resorts within and out of IHG.
- Frequently attending Operational briefings on Quality and Continuous Improvement and results achieved to instill within the employee culture of IHG’s vision and company direction and strategies
Yêu Cầu Công Việc
- Minimum 3 years of general management experience in a high-level operations role, or an equivalent combination of education and experience.
- Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
- Must speak fluent English
- Other languages preferred
Hình thức
Quyền Lợi
- Competitive salary / Mức lương hấp dẫn
- At least 14 annual leave days/year./ Tối thiểu 14 ngày phép/năm
- Monthly Service charge./ Phí dịch vụ theo tình hình doanh thu hàng tháng.
- 100 % salary and immediate Social Insurance enjoyment during probationary period./ Hưởng 100% lương & tham gia BHXH ngay trong thời gian thử việc.
- Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy./ Bảo hiểm tai nạn 24/7 và bảo hiểm sức khỏe Bảo Việt theo chính sách của IHG.
- 13th month salary/ Chế độ thưởng thường niên (lương tháng 13)
- Birthday gifts and Internal Service Discount in accordance to IHG and resort's policy./ Quà sinh nhật và ưu đãi dịch vụ nội bộ theo chính sách của IHG và khu nghỉ dưỡng.
- Enjoys IHG's special offer for internal employee./ Hưởng các ưu đãi đặc biệt của IHG dành cho nhân viên nội bộ.
Mức lương
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