Quality Control Executive (Tourism)

I. MAJOR ACCOUNTABILITY/DUTIES

1. Main tasks

Receive all required information and conduct a quality control report

- Receive issues reports and client feedback from the Sales Department

- Receive feedback form, issues report and tour guide journal from the Operation Department

- Receive the inspection report from the Product and Operation Departments

- Record received data

- Conduct immediate quality control report and send to related departments to resolve urgent issues

- Conduct monthly and annual quality control report and send to related departments

Provide Quality Control for the Operation Department (including guides)

- Coordinate with Operation Department to supervise guide assignment list and create guide loyalty program using results of quality control report and feedback forms

Provide Quality Control for the Sales Department

- Support the Sales Team Leader to improve production knowledge / training to the Sales Department in Vietnam and improve communication and understanding of all market expectations

Provide Quality Control for the Product Department

- Coordinate with the Product Department in Vietnam and SDM of all markets to improve existing products and create new products for important existing clients or new clients

Provide Quality Control for the Marketing Department

- Coordinate with the Marketing Department and SDM of all markets for dedicated marketing materials: blog, newsletter, B2B content review, webinar training, product presentation, etc.

Provide Quality Control for the Contracting Department

- Coordinate with the Contracting Department of all markets to upgrade the quality of suppliers

2. Other tasks

- Conduct inspection trips to review product quality

- Participate in FAM Trips and meet with tourist on the spot, VIPs, and agents if required