Quality Department Engineer/ QA

• NPI (New Product Introduction)- Evaluate new product quality prior to mass production and shipment- Consolidate and analyze measurement results; monitor improvement plans for product-related issues- Prepare FACA (Failure Analysis and Corrective Action) reports for reliability evaluation matters• Laboratory Staff- Receive failure analysis requests from relevant departments; discuss and define optimal analysis methods and conditions- Manage laboratory analysis equipment (e.g., XPS, SEM-EDX, FTIR, etc.)- Manage analysis results and prepare reports for customers• ISO / Customer Audit- Conduct internal audits and prepare for customer factory audits- Follow up on improvement plans based on customer requirements- Track, update, and submit regular reports to customers- Control and manage customer-related documents• Customer Services- Communicate with customers to address complaints and respond to customer requests- Coordinate with related departments to investigate root causes and implement countermeasures- Prepare and submit timely reports to customers- Follow up on post-response improvement actions; propose improvements for similar projects- Prepare for on-site customer audits and checklist evaluations- Execute correlation plans with customers- Perform other tasks assigned by the managerLocation: Lot C6, Thang Long Industrial Park, Thien Loc Commune, Hanoi City, Vietnam (Before 01 July, 2025: Lot C6, Thang Long Industrial Park, Vong La Commune, Dong Anh District, Hanoi City, Vietnam)