Mô Tả Công Việc
Manage reception operations, ensuring efficient check-ins/check-outs and high guest satisfaction.Supervise, train, and support reception staff to maintain service standards.Coordinate with other departments to address guest issues and needs.Create and manage staff schedules, including handling peak times and holidays.Prepare and present performance and issue reports to the Board of Directors (BOD).Oversee billing and payment processes, ensuring accuracy.Implement improvements to enhance reception service and efficiency.Build strong guest relationships, handling complex requests and issues.Keep the reception area clean, organized, and welcoming.
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Yêu Cầu Công Việc
Yêu cầu ứng viên
Previous experience (3-5 years) in a similar role within the hospitality industry is preferred.Proficient in English speaking and listening; additional languages are a plus.Strong organizational and multitasking abilities.Proficient in using hotel management software and reservation systems.Pleasant appearance, quick and agile.Flexibility to work various shifts, including weekends and holidays.
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Hình thức
Full-time
Quyền Lợi
Quyền lợi
Salary: 15-25 million VND ( including KPI bonuses, negotiable based on capability)Age requirement: under 35 years oldFull benefits according to state regulationsDynamic, friendly working environmentJapanese company with considerate managementLunch provided
Mức lương
Thỏa thuận
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Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.