Quản Lý Lễ Tân

Manage reception operations, ensuring efficient check-ins/check-outs and high guest satisfaction.Supervise, train, and support reception staff to maintain service standards.Coordinate with other departments to address guest issues and needs.Create and manage staff schedules, including handling peak times and holidays.Prepare and present performance and issue reports to the Board of Directors (BOD).Oversee billing and payment processes, ensuring accuracy.Implement improvements to enhance reception service and efficiency.Build strong guest relationships, handling complex requests and issues.Keep the reception area clean, organized, and welcoming.