Quản lý nhà hàng/Outlet Manager

1. Directs and controls all subordinate associates to ensure that all day to day operational matters are handled on time and guest expectations are met;

2. Provides guidance and assistance to the outlet associates helping them in the execution of their duties and responsibilities;

3. Oversees the service standards in the outlet ensuring that they conform to the requisite standards and meet or exceed customer expectations;

4. Liaises with the kitchen, stewarding, bars, housekeeping and engineering to ensure that the operation runs smoothly in areas of joint responsibility;

5. Prepares duty rosters, and implements vacation and public holiday schedules;

6. Assists in the planning and execution of promotional activities as directed;

7. Maximizes revenue in the outlet by implementing upselling procedures;

8. Monitors and controls the financial performance of the outlet controlling costs and expenses;

9. Participates in the preparation of the outlet’s annual departmental budget as directed;

10. Assists in monitoring and controlling the hotel’s OE inventory and participates in inventory taking;

11. Conducts frequently front and back of house checks ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, employee grooming and manning levels are in order and takes appropriate action where necessary;

12. Assists in the maintenance of efficient administration preparing and submitting reports on time as directed;

13. Assists in the selection, training and evaluation of subordinate associates;

14. Coaches, counsels, disciplines and develops subordinate associates.