Quản Lý Trực Ca/ Duty Manager

 Ensure all information is prepared in advance for the guest.

 Obtain departure details from the day prior.

 Responsible for the training, and direction of new department associates

 Give direction and be responsible for the implementation of plans

 Supervise the activities and the service levels of all Front Office sections to ensure optimum occupancy and average room rate for the purpose of maximizing revenue

 Schedule and regularly conducts routine inspection of areas under his/her control

 Know system recovery procedures

 Perform any other duties which may be assigned by the management from time to time

 Prepare efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.

 Promote the Carlson Club Program and provide recognition and benefits to all present members

 In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc

 Do Night shift rotation for replacement whenever needed

 Provides feedback to the employee and Department Manager on the employee’s work performance of job responsibilities