Quản Lý Trung Tâm - Yêu Cầu Biết Tiếng Hàn

Center Operation, New students recruitment and Customer Service Management: (80%)● Manage day-to-day center operations, property and facilities to ensure smoothness, cleanliness and professionalism following POLY standards (visuals, billboards, posters, noticeboards, signage...).● Be responsible for library operation and management, center schedule and student placement, manage programs, class observation evaluation.● Close liaison with R&D Department/ Training and Academic Department to ensure delivery of high quality service of teaching English for learners● Monitor and ensure center expenses within budget guidelines and compliance of cash management and monetary safe-keeping.● Build up plan and KPI to drive sales results daily/weekly/monthly at the assigned center(s).● Lead the EC team and assure that they achieve revenue targets and profitability through increase in enrollment, improve classroom utilization ratio, and control center expenses● Have deep knowledge of competitors and the education industry to analyze SWOT and propose strategies to drive sales and promotions.● Working closely with the School partnership manager to build a strong relationship with the school's principal and organize the school events.● Conduct parent orientation counseling● Conducting interviews and entrance exams with prospective students● Plan, conduct and manage attendance, learning progress, end-of-course result● Being accountable for student re-enrollment and customer service at the center. Team Management and other Admin Tasks (20%)● Work with the HR Department to assist recruitment, on-boarding of new center staff, employee development, retention and excellent results are in place.● Train, coach, motivate and develop center staff providing excellent sales and service results to ensure revenue targets and profitability achieved through enrollment, classroom utilization ratio, and center expenses.● Uphold company values and ethics strictly and ensure staff strictly follow company policies and management directives.● Ensure all company policies, procedures, regulations, document & reporting systems and standards are consistently followed through by all staff.● Ensure center and staff adherence to relevant government regulations, code and law.● Assure consistent levels of student and staff satisfaction.● Provide timely and accurate reports of center update/KPIs and carry out other tasks, projects assigned by Line Manager/BOD.