Receptionist

- Efficiently, courteously and expediently welcome, handle check in, check out and bid farewell for all hotel guests ensuring their comfort and satisfaction, adhering to the standard operating procedures.

- Efficiently and courteously provide cashiering related services and foreign exchange, information and maintain good guest relation at all times

- Welcome guests upon arrival and check in according to established standards and procedures.

- Adhere to all credit procedures and accounting procedures as they pertain to the registration process.

- Post all charges without delay and update the folios.

- Balancing of credit card, charges, and cash.

- Accurate handling of cash float.

- Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.

- Handle guest complaints promptly according to established procedures and then report to Front Office Supervisor or higher management level for further follow up when necessary.

- Know guest room security, emergency and fire procedures; encourage the use of safe deposit boxes and adhere to procedures for their use.

- Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.