Receptionist

- Ensure that all guests are acknowledged and feel welcome and are given responsive, friendly and courteous service at all times.

- Carry out guest check-in and check-out.

- Handle out of hours web site bookings, ensuring that booking system is up to date.

- Have a good understanding of and carry out various guest services, such as laundry and currency exchange.

- Organise, manage and be responsible for your own till, assisting Reception Supervisor to start till balancing at the end of your shift.

- Ensure that the reception area is clean and tidy at all times.

- Be involved and contribute in team meetings.

- Carry out any reasonable guest requests, including but not limited to; chasing lost luggage, arranging airport transfers and guest messages.

- Maintain good and current knowledge of the local area to be able to answer all guest queries.

- Handle any guest comments or complaints in a professional manner and strive to resolve any problems as quickly as possible.

- Be a strong team player and be flexible to cover in other areas of the hostel.

- Helping customers with luggage, vehicle parking, directions and in and out of taxis.

- Opening and closing doors for customers.

- Keeping front of hostel clean and tidy.

- Making sure signs do not get taken by police