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Mô Tả Công Việc
- Inspect the rooms and ensure that all room amenities are placed inside the rooms prior to the guest’s arrival.
- Coordinate and follow up with Housekeeping and or Room Service the delivery of special amenities.
- Welcome and assist guest to their rooms upon arrival.
- Hand over messages/items for the guests upon their arrival.
- Attend to the different requests and services required by the guests.
- Accomplish requisition for the complimentary amenities such as birthday cakes, wines, farewell gifts for Long Staying Guests, and other special amenities.
- Prepare apology cards and correspond amenity for the inconveniences to the guests at the instruction of the VIP Manager and Front Office Manager.
- Prepare the early arrivals of VIP guests including room blockings, room inspection, preparation of registration cards and other paraphernalia. Does welcome booklets.
- Follow up monthly payment of ITO and pending paymaster
- Service quality and standards are within the Front Office Department.
- Increase customer retention and satisfaction.
- Employee motivation and satisfaction.
- Willingness to go extra miles in giving services to the guest.
- Communicate well with International Marketing, Casino Services, Housekeeping and other operation departments
- Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the supervisor or Heads of Department
Yêu Cầu Công Việc
- Qualifications.
- One year of working experience is preferred.
- Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Fluent in English is encouraged.
- Must present a well-groomed appearance.
- Organized, can multi-task, good problem-solving skills, and detail-oriented.
- Vocational School Certificate is required.
- Microsoft Office knowledge is preferred.
Hình thức
Quyền Lợi
- Full salary, insurance and service charge during probation period
- Accident Insurance 24/7
- Annual leave
- Uniform
- Meals
- Employee shuttle service
- Annual health check
- Salary review
- Training & development
- Use the service with good benefits for employees
Mức lương
Thỏa thuận
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Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
