RECEPTOINIST

o Reads the logbook daily and take action accordingly.

o Provides information regarding the hotel’s facilities & services.

o Ensures to always be informed of VIP in-house and daily functions.

o Handles guest complaints in accordance with service recovery guidelines.

 Front Desk

o Assigns rooms and checks in/out guests in accordance with established standards.

o Checks guest history of all arrivals on shift and gets familiarized with the information.

o Greets and addresses guests by name.

o Thanks every guest when they depart.

o Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure.

o Handles the following situations in accordance with hotel policy:

 Early arrivals and late check outs

 Rebate and paid outs

 Refund

o Runs the night audit

o Post folios and relevant data in the system immediately and accurately.