Recreation Agent - Nhân viên Giải trí

JOB SUMMARY

• Wipe down fitness center machines and remove towels, trash, and debris from fitness center area.
• Maintain an adequate supply of cups and water in recreation area.
• Clean fitness and recreation area restrooms and showers.
• Obtain, fold, and stack towels according to company procedures.
• Distribute lockers and towels to guests.
• Conduct inventory of supplies, materials, and equipment and inform supervisor/manager of low supply items.
• Provide information to guests about available recreation facilities and activities.
• Promote a fun and relaxing atmosphere for guests.
• Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members.
• Provide assistance to injured guests until the arrival of emergency medical services.
• Promote the rules and regulations of the recreation facility.
  

CRITICAL TASKS

Recreation Communication and Coordination

• Provide information to guests about available recreation facilities, activities, lessons, and equipment.
• Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude.

Recreation Equipment and Supplies

• Clean and maintain recreational equipment and supplies.
• Obtain required number of towels from Laundry based on expected daily needs, transport to work area (fitness center, locker room, pool, tennis court), and fold and stack according to company procedures.
• Distribute lockers and towels to guests as requested.
• Conduct inventory of supplies, materials, and equipment and inform supervisor/manager of low supply items.

Recreation and Fitness Area Maintenance

• Wipe down fitness center machines and remove towels, trash, and debris from fitness center area.
• Maintain an adequate supply of cups and water in recreation area (fitness center, locker room, pool, tennis court).
• Clean fitness and recreation area restrooms and showers, including stocking with adequate paper goods and soap, cleaning all surfaces, refilling towels, and emptying trash.

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.
• Thank guests with genuine appreciation and provide a fond farewell.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.