Recreation Coordinator / Điều phối viên bộ phận Giải trí

This position ensures the smooth operation of daily activities, supports interdepartmental collaboration, provides excellent guest service, and assists in executing high-quality recreational events that reflects the five - star standard of Furama Resort Danang.

Duties and Responsibilities

1. Guest Services & Sales

• Promote and sell all recreational services and activity packages to maximize guest satisfaction and revenue.

• Handle guest inquiries, requests, and feedback in a professional and timely manner.

• Resolve guest complaints promptly and report to the Events & Recreation Manager.

2. Daily Operations

• Oversee the daily operation of the Events & Recreation Department, ensuring all activities and facilities meet safety and service standards.

• Monitor recreation areas including pools, beach and tennis court...for cleanliness, safety, and readiness.

• Coordinate and schedule team members to ensure adequate staffing and smooth execution of events.

• Check daily staff attendance and manage shift rosters as needed.

• Conduct daily shift briefings and ensure effective internal communication.

3. Event Coordination

• Assist the Events & Recreation Manager in planning and executing in-house events, seasonal celebrations, and guest-requested programs.

• Work closely with other departments (F&B, Sales, Marketing, Engineering, Housekeeping) to ensure seamless event delivery.

• Follow up on PR requests, engineering job orders, and procurement to ensure readiness of materials and services.

4. Training & Staff Development

• Conduct training for new team members and provide ongoing updates for all staff on new services, procedures, and guest service standards.

5. Reporting & Administration

• Prepare daily operation logs and submit incident or performance reports as required.

• Create monthly performance reports.

• Assist in tracking inventory of recreational equipment and supplies.

Qualifications & Requirements

• Diploma or Bachelor's Degree in Hospitality, Tourism, English language, or related field preferred.

• Minimum 1–2 years of experience in recreation, guest engagement, or events within the hospitality industry.

• Strong interpersonal and communication skills in both Vietnamese and English.

• Energetic, guest-focused, and proactive in problem-solving.

• Ability to work a flexible schedule including weekends, holidays, and special events.

Key Competencies

• Excellent guest service mindset

• Team collaboration and leadership potential

• Creativity and enthusiasm for guest engagement

• Strong organizational and time-management skills

• Calm under pressure and solutions-oriented