Recreation Manager / Quản lý bộ phận Giải trí

The Recreation Manager is responsible for overseeing all recreational facilities and activities within the resort, ensuring exceptional guest experiences while maintaining the highest standards of safety, service, and operational efficiency.

This role leads the recreation team, manages programs and activities, and drives guest engagement aligned with brand standards and the Heartist culture.

KEY RESPONSIBILITIES

1. Operations Management

• Oversee daily operations of all recreational facilities (fitness center, kids club, rope park, etc.)
• Ensure all areas are well-maintained, clean, and compliant with safety regulations
• Monitor service quality and continuously improve guest experience
• Develop and implement recreational programs and activities for all guest segments

2. Guest Experience & Engagement

• Create innovative and engaging activity programs to enhance guest satisfaction
• Interact with guests regularly to obtain feedback and ensure service excellence
• Handle guest complaints professionally and efficiently
• Promote recreation activities to maximize participation and revenue opportunities

3. Team Leadership & Development

• Lead, train, and motivate the recreation team to deliver outstanding service
• Conduct regular training sessions on safety, service standards, and product knowledge
• Manage scheduling, performance evaluation, and team productivity
• Foster a positive and collaborative working environment

4. Health, Safety & Compliance

• Ensure strict adherence to safety standards, especially in pool and water activities
• Conduct regular safety audits and risk assessments
• Ensure all team members are trained in first aid and emergency procedures
• Maintain compliance with local regulations and Accor operational standards

5. Financial & Administrative Management

• Manage departmental budget and control costs effectively
• Monitor inventory, equipment maintenance, and procurement
• Prepare reports on guest feedback, attendance, and revenue performance
• Identify opportunities to increase revenue through recreational offerings

6. Brand Standards & Innovation

• Ensure all activities align with Mövenpick brand standards and Accor guidelines
• Continuously benchmark trends in hospitality recreation and implement new ideas
• Collaborate with other departments (F&B, Sales, Marketing...) to enhance guest experiences