Recruitment Performance & Quality Assurance, Specialist

Report to: Manager, Recruitment Performance ManagementLocation: Ho Chi MinhFunction: Agency Distribution | Department: Recruitment Performance ManagementType: Individual ContributorThe Opportunity:We are looking for a Recruitment Performance & Quality Assurance, Specialist who:- Ensure the performance of Quality Agent Recruitment is well reflected so that better decisions related to recruitment can be made easily- Review/Analyze/Monitor implementation of process related to quality agent recruitment and make proper recommendations/take necessary actions to ensure the quality is met.Job DescriptionA. Quality Recruitment Performance:- Track and analyze recruitment metrics to measure overall department performance - KPIs: Analysis- Accuracy. Measurements: %Error rate in data reports- Identify bottlenecks and recommend actionable improvements regarding schemes/programs/activities that relate with Quality Recruitment - KPIs: Improvement Implementation Rate. Measurements: # of recommended actions implemented- Prepare performance reports for senior management review - KPIs: Report Accuracy, content, and Timeliness. Measurements:% of reports delivered on timeB. Quality Assurance:- Support in the process of preparation documents, guidelines that relate with Quality Recruitment activities. KPI: Completeness, thoroughness of guidelines when released. Measurement: %Error rate in documents/guidelines- Identify bottlenecks and recommend action that relate with Quality Recruitment processes. KPIs: Improvement Implementation Rate. Measurements:# of recommended actions implemented- Implement Quality Management processes to ensure Quality Recruitment processes are conformed. KPIs: Steps in the process implemented. Measurements: %offices/regions following/implementing the standards Job Requirements- Education: Bachelor's degree - Experience: At least 3 years of experience in Life / Health Insurance, Financial Services. Experience in sales training, project management, or data analytics is preferred.- Excellent command of English and Vietnamese, both written and oral.- Special requirements:+ Learning Agility: Change Agility > Result Agility > People Agility+ Presentation and communication at influencing level+ Customer centricity mindset