Đăng nhập
Đăng ký
Mô Tả Công Việc
Why we’re looking for youWe’re a SaaS company specializing in helping Shopify/Ecommerce Brand Build & Customize Website for higher conversion. As our customer base grows in North and South America, we’re looking for a Customer Success Supervisor to lead our night shift team (9:00 PM - 6:00 AM GMT+7).Join us to work with global customers and build a proud, customer-centric team delivering top-notch service from Vietnam. You’ll need solid SaaS support experience, a tech-savvy mindset, proven team management skills, and excellent English (IELTS 7.0+ or equivalent). Let’s create outstanding customer experiences together!You’ll do1. Top 3 Priority: - Manage and oversee the performance of the Customer Success team (10-15 members), ensuring KPIs such as response time, service quality, ticket volume, and positive reviews are consistently met or exceeded.- Actively participate in recruitment, and onboarding processes, including training new team members on workflows, product knowledge, and customer success skills.- Provide hands-on support for customer interactions, especially handling complex or escalated cases to ensure timely and effective resolutions.2. Other activities:- Collaborate with other teams (product, marketing team) to improve processes, share customer insights, and contribute to product development by relaying feedback from users.- Monitor team progress, provide coaching and mentorship, and foster a positive, high-performing team culture.- Continuously improve customer service standards and ensure alignment with company goals and values.
Xem toàn bộ Mô Tả Công Việc
Yêu Cầu Công Việc
You have- Bachelor's degree in Business, Communications or a related field.Proven experience in customer success or support roles, preferably in SaaS or technology-driven environments.- Strong leadership skills with a track record of managing and training teams of 10-15 members.- Excellent English communication skills (IELTS 7.0+ or equivalent) with the ability to coach and train effectively.- Solid understanding of customer service best practices, especially for SaaS products, and a customer-first mindset.- Analytical skills to track KPIs and develop strategies to improve team performance.- Problem-solving abilities to handle challenging customer cases with professionalism and efficiency.- Flexibility to work during night shifts (9:00 PM - 6:00 AM GMT+7)We offer- Salary: Upto $1500- Work with top-class partners in the IT industry- Opportunity to grow our products in global markets, and expand to several branches throughout the countries.- Performance review and competency evaluation: twice per year.- Lunch meal + Parking fees provided.- Annual performance bonus & 13th – month salary: up to 3-month salary (based on your devotion and business efficiency)- Holiday bonus & Company trip- Annual leaves: 12 days per year - Treatment: annual health check-up at top clinic in VN, weekly shoulder massage treatment, monthly team bonding, annual company trip,…- Training program: 100% product training and other training program according to the Company’s policyWhy you’ll love working here- Dynamic Growth Environment: Be part of a fast-growing company shaping the future of global e-commerce and SaaS innovation.Impactful Work: Take on meaningful challenges and drive real results in a role that directly contributes to the company’s success.- Collaborative Culture: Work alongside passionate, talented colleagues in a supportive and energetic team environment.- Professional Development: Access training programs, mentorship, and opportunities to grow your career in marketing and beyond.- Professional and creative office environment.
Xem toàn bộ Yêu Cầu Công Việc
Hình thức
Full-time
Mức lương
Thỏa thuận
Báo cáo tin tuyển dụng: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo,
hãy phản ánh với chúng tôi.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
