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Mô Tả Công Việc
You’ll do 1. Top 3 Priority: Manage and oversee the performance of the Customer Success team (10-15 members), ensuring KPIs such as response time, service quality, ticket volume, and positive reviews are consistently met or exceeded.Actively participate in recruitment, and onboarding processes, including training new team members on workflows, product knowledge, and customer success skills.Provide hands-on support for customer interactions, especially handling complex or escalated cases to ensure timely and effective resolutions.2. Other activities:Collaborate with other teams (product, marketing team) to improve processes, share customer insights, and contribute to product development by relaying feedback from users.Monitor team progress, provide coaching and mentorship, and foster a positive, high-performing team culture.Continuously improve customer service standards and ensure alignment with company goals and values.
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Yêu Cầu Công Việc
Yêu cầu ứng viên
You haveBachelor's degree in Business, Communications or a related field.Proven experience in customer success or support roles, preferably in SaaS or technology-driven environments.Strong leadership skills with a track record of managing and training teams of 10-15 members.Excellent English communication skills (IELTS 7.0+ or equivalent) with the ability to coach and train effectively.Solid understanding of customer service best practices, especially for SaaS products, and a customer-first mindset.Analytical skills to track KPIs and develop strategies to improve team performance.Problem-solving abilities to handle challenging customer cases with professionalism and efficiency.Flexibility to work during night shifts (9:00 PM - 6:00 AM GMT+7)
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Hình thức
Full-time
Quyền Lợi
Quyền lợi
We offerSalary: Upto $1500Work with top-class partners in the IT industryOpportunity to grow our products in global markets, and expand to several branches throughout the countries.Performance review and competency evaluation: twice per year.Lunch meal + Parking fees provided.Annual performance bonus & 13th – month salary: up to 3-month salary (based on your devotion and business efficiency)Holiday bonus & Company tripAnnual leaves: 12 days per yearTreatment: annual health check-up at top clinic in VN, weekly shoulder massage treatment, monthly team bonding, annual company trip,...Training program: 100% product training and other training program according to the Company’s policyWhy you’ll love working hereDynamic Growth Environment: Be part of a fast-growing company shaping the future of global e-commerce and SaaS innovation.Impactful Work: Take on meaningful challenges and drive real results in a role that directly contributes to the company’s success.Collaborative Culture: Work alongside passionate, talented colleagues in a supportive and energetic team environment.Professional Development: Access training programs, mentorship, and opportunities to grow your career in marketing and beyond.Professional and creative office environment.
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