Reservation Agent

POSITION SUMMARY:

To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets.

RESPONSIBILITIES:

- Sell the Wyndham Hotels Group products and services using up-selling and suggestive selling techniques.

- Promote the Hotel’s (and WYNDHAM generally) products and services.

- Maintain a high level of product and service knowledge about all WYNDHAM Hotels in your region.

- Develop and maintain a regular pattern of sales calls.

- Prepare and execute action plans which increase reservation sales and associated business.

- Record and process reservations made by phone/fax/email.

- Accept wait list reservations.

- Process amendments to reservations such as extensions, early departures, etc.

- Manage “no show” reservations by investigation and recording of same.

- Record special billing arrangements for groups and conventions.

- Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.

- Maintain knowledge of special rates/ offers/ promotions.

- Monitor reservation levels and inform Managers of current and future occupancy rates.

- Prepare reports as requested (i.e. to travel agents, business houses etc.).

- Prepare reservation sales reports.

- Complete other tasks which assigned by the leader.