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Mô Tả Công Việc
The Reservation Reservation Associate manages guest reservations accurately and professionally, ensuring that all requests, changes, and cancellations are handled per LQA standards. This role requires identifying guest needs, recommending suitable room types and rates, and clearly explaining guarantee, special rate, and cancellation policies. Reservation Agents also answer questions about hotel facilities, apply sales techniques to maximize revenue, and maintain accurate records in the reservation system. They must follow hotel safety and security regulations, stay informed about industry trends, and actively participate in training and departmental activities.
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Yêu Cầu Công Việc
- At least 01 year in the same position at luxury 5 star hotel is a must
- Fluent English skills (four skills)
- Excellent Vietnamese communication skills
- Have a pleasant voice and willing to communicate with others over the phone
- Customer, result and sales oriented
- Good time management and work organization skills
- Able to handle multi tasks and use standard software applications and hotel systems
Hình thức
Quyền Lợi
- Competitive salary
- Monthly service charge
- 13th month salary
- Opportunity for learning and development
- 02 days off per week
- Duty meals
- Free laundry uniform
- Free parking
- Eligible for discount for F&B services in the hotel
Mức lương
Thỏa thuận
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Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
